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LIVE · 300S
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Meridian IT Group· Autotask▾
NEEDS ACTION
SLA4 tickets breach within 2hHELP DESK
BACKUP7 device backups failing3 CLIENTS
AGING11 tickets idle > 7 daysOLDEST 16D
ALERTSCrestline Mfg +38 alerts overnightΔ +210%
DISK4 appliances above 80% storageBCDR
Open TicketsALL QUEUES
0
▲ 6 vs yesterday
Due TodaySLA
0
— flat
OverduePAST SLA
0
▲ 3 this week
Stale > 7dNO ACTIVITY
0
▼ 2 vs last wk
Created TodaySINCE 00:00
0
avg 28/day
Resolved TodaySINCE 00:00
0
▲ pace +12%

Opened vs Resolved — 14 Daysarrivals should not outrun the line

OPENEDRESOLVED

Open by Queue84 tickets

Backlog Ageoldest 16d

38
24
13
9
< 24H1–3 D3–7 D> 7 D

Technician Load — Todaytarget 6.0 billable hrs

TechnicianLoadOpenHrs TodayResolvedStatus

Work Mix — This Weekby issue type

0TICKETS

First Responsemedian, this week

23 min ▼ 8 min vs last week · SLA 60 min
Open AlertsRMM
0
▲ 4.1% vs yesterday
Over 5 Hrs Old99.5%
0
▲ backlog is static
Devices AffectedDISTINCT
0
31% of fleet
Avg AgeOPEN
days
▲ 1,240 hrs
MutedSUPPRESSED
0
nothing hidden
Resolved TodaySINCE 00:00
0
▲ 9% vs avg

Open Alerts by Clienttop 12 of 59 · not muted, not resolved

+ 47 MORE CLIENTS · 1,212 ALERTS →

By Device Category3,328 alerts

Opened vs Resolved — 14 Daysdaily

OPENEDRESOLVED
Protected DevicesBCDR
0
12 appliances
Failed Last Backup24H
0
▲ 3 new overnight
Stale > 72hNO SUCCESS
0
— unchanged
Screenshot FailVERIFICATION
0
▼ 2 vs last wk
Offsite Lag > 24hREPLICATION
0
▲ 2 — check WAN
Success Rate7-DAY
%
target ≥ 97%

Backup Exceptionsfailed + stale, worst first

DeviceClientApplianceLast SuccessAttemptsState

Appliance Storagelocal capacity used

Agent Versionsfleet currency

262
38
12
CURRENT1 BEHIND> 1 BEHIND